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Terms of Service

Version 2026-08-31

These terms are a contract between you and Code Blue Training (“Code Blue Training”, “we”, “us”). They cover three different relationships, so read the part that applies to you along with Parts A and D, which apply to everyone.

Part A — Everyone

1. What Code Blue Training Is

Code Blue Training is a platform that training organizations use to publish CPR and first-aid classes, enroll students, run those classes, and issue certification records. We provide the platform. The training organization provides the training.

We are also the merchant of record for everything sold through the platform. That means we take the payment, we issue the invoice, and the contract of sale for a seat or a store item is with us — not with the training organization that teaches the class. Section 6 explains what this means if you are buying, and Section 13 explains what it means if you are selling.

2. Your Account

You must give accurate details and keep your password secure. You are responsible for what happens under your account. Tell us promptly if you believe someone else has used it.

Some accounts belong to an organization. If you were invited to join a training organization, that organization's administrators can see your membership, your role, and the training records you generate there, and can remove your access at any time.

If we created an account for you because you bought a seat without registering, that account holds your purchase and your certification record. You accept these terms when you use it.

3. Acceptable Use

You agree not to:

We may suspend an account that we reasonably believe is being used this way. Where the breach is not serious and can be fixed, we will normally say what is wrong and give you a chance to fix it first.

4. Content and Ownership

The platform, its software, and its design are ours. Course material a training organization creates or uploads stays that organization's. Material you upload stays yours. In each case you give us the licence we need to host, display, and process that material so the platform can work — including delivering it to the people it is meant for.

Certification and completion records are training records. They belong to the student they describe and to the organization that issued them, and we keep them so that both can rely on them later.

5. Privacy

Our Privacy Policy explains what personal information we hold and what we do with it.

Two things are worth stating here because they follow from how the platform is built. First, where money changes hands we pass contact details to our accounting provider in order to raise the invoice and take the payment — what is sent depends on whether the sale is a seat, a corporate invoice or a store order, and the Privacy Policy sets out each. A free class involves no payment provider at all. Second, we keep training and certification records indefinitely — a certification record whose history has been deleted cannot be relied on, which is the whole point of holding it. Section 22 says more about this.

Part B — Students and Purchasers

6. Who You Are Buying From

When you pay for a seat in a class or an item from the store, you are paying Code Blue Training. We are the seller of record. Our accounting details appear on your invoice, and our name may be what appears on your card statement rather than the name of the training organization running the class.

The training organization delivers the class, decides its content within its accreditation, sets its price, and issues your certification. If the class itself goes wrong, they are the people who can put it right — but your payment was to us, so Sections 9 and 10 apply to the money.

7. Prices, Taxes and Surcharges

The price shown for a class is set by the training organization running it. Tax is calculated at checkout and may be added to that price.

If you are being invoiced as a company rather than paying by card at checkout, the training organization may add a card-processing surcharge. That surcharge is set by them, not by us, and it appears on the invoice.

On a store order we add our own card-processing fee, shown as a separate line before you pay. We set that fee and we keep it; it is not the training organization’s and it is not shared with them.

8. Seats and Confirmation

Choosing a seat holds it for a short period while you pay. If payment is not completed in that window the hold lapses and the seat returns to general availability. Your enrollment is confirmed when we receive payment, not when you begin checkout.

Occasionally a payment completes just after a hold has lapsed. Where that happens we honour the seat and resolve any resulting overbooking with the training organization directly.

9. Refunds and Cancellations

If a training organization cancels a class you have paid for, you are entitled to a full refund of what you paid us for that seat.

Otherwise, refunds are at our discretion, exercised in consultation with the training organization running the class. There is no self-service cancellation: ask the training organization, or contact us at support@codeblue.training, and we will deal with the request directly.

Refunds are made in full, to the original payment method. We do not offer partial refunds, restocking fees, or refunds net of a cancellation charge.

Nothing in this section limits any refund or cancellation right you have under consumer law that cannot be excluded by agreement.

10. Card Disputes

If something has gone wrong, please contact us before raising a dispute with your bank — we can usually resolve it faster. If you do raise a chargeback, we may suspend the affected enrollment and any certification record that depends on it until the dispute is resolved.

11. Your Certification Record

A completion record is evidence that you attended and passed a class. It is issued by the training organization under its own accreditation. We hold and display it; we do not award it, and we cannot vouch for training we did not deliver.

If a payment for a class is reversed, we may mark the associated certification record as unverified.

Part C — Training Organizations

12. Approval to Trade

Creating an organization account does not, by itself, let you sell. You can build your classes, add your team, and set up your organization straight away, but publishing a class, invoicing a company, and selling through the store all stay closed until we approve your organization.

Approval is when your commercial terms are set. We will email you your platform fee at that point. If it is not what you agreed with us, tell us before you publish your first class.

13. How the Money Works

We are the merchant of record. We collect what your students and corporate customers pay, we keep our fee, and we pay you the balance. You never pay us. There is no subscription, no platform charge, and no invoice from us to you.

14. The Platform Fee

Your platform fee is a percentage of everything we collect on your behalf. We set it, and we tell you what it is when we approve your organization. You can see it at any time on your Billing & Payouts page.

The fee is charged on what we collect for you, and what that means depends on how the sale was made:

We may change your fee. We will tell you before we do. A change takes effect when we make it, and — because a payout period is calculated at the moment it is recorded — a change made part-way through a period applies to everything collected in that period, including amounts collected before the change. Periods that have already been recorded keep the rate they were recorded at and are never recalculated.

15. Store Revenue Share

We run a store of training supplies and eCards. Where a purchase is attributed to your organization, we share a percentage of that sale with you.

The share is calculated on the goods in the order — what the items themselves sold for. It does not include tax, or the card-processing fee we add under Section 7, both of which the buyer pays on top. No platform fee is taken from your share.

It is an incentive we offer rather than a commission you have earned on your own sales, and we may change or withdraw it. As with the platform fee, a recorded period keeps the rate it was recorded at.

16. Your Card-Processing Fee

You may set a card-processing surcharge to add to the corporate invoices you issue. It is yours: you choose the rate, and it is collected as part of the invoice total.

Surcharging is restricted by card-network rules and by law in some places. We do not check whether your rate is permitted where you or your customer are, and you are responsible for making sure it is. Because the surcharge forms part of what we collect, the platform fee is charged on it (Section 14).

17. Payouts

We record your payouts monthly, in arrears. A recorded period is a statement of what we collected for you, what we kept, and what we owe you, and it appears on your Billing & Payouts page. Every figure on it is fixed when the period is recorded.

Recording is not payment. A recorded period creates the payable; the money reaches you separately. We will settle a recorded period within 30 days of recording it, by the method we agree with you.

A period with nothing to pay produces no statement. Balances are not carried forward, and there is no minimum payout threshold.

If you think a statement is wrong, tell us within 60 days of the date it was recorded and we will look into it. Statements are otherwise treated as accepted.

18. Refunds, Chargebacks and Set-Off

Where we refund a seat or a store order before the period it belongs to has been recorded, that sale simply drops out of the period — you are not paid for it, and we do not charge a fee on it.

A paid corporate invoice is different: it stays in the period it was paid in even if we later refund it. So if a corporate invoice is refunded, we will settle the difference with you directly rather than through that period's figures.

A refund made after that period was recorded is not clawed back. Your recorded statement stands, and we absorb the difference. We do this deliberately, so that a settled month stays settled.

Chargebacks are different. As merchant of record we carry the liability to the card networks for a disputed payment, including any fee the network charges us. Where a payment we have already paid out to you is charged back, or where a payment is later found to be fraudulent, we may recover your share of it by setting it off against a future payout. We will tell you when we do.

19. Tax

Amounts we pay you are gross of any tax you owe. You are responsible for your own tax position, including income and sales tax, and for any registration your jurisdiction requires.

Because we pay you as a vendor, we may need tax information from you — a taxpayer identification number or its local equivalent — to meet our own reporting obligations. We may withhold payment until you provide it.

All amounts are in United States dollars.

20. What You Are Responsible For

You are responsible for:

21. Suspension and Termination

You may stop using the platform at any time. Tell us, and we will close your organization to new sales.

We may suspend or close your organization if you breach these terms, if we are required to, or if we reasonably believe your use of the platform presents a legal or financial risk. Except where the problem is serious or urgent, we will tell you first and give you a reasonable chance to put it right.

On the way out, in either direction:

22. Your Data

Your organization's records — students, enrollments, certifications, invoices, and payout statements — stay available to you while your organization is open. Ask us and we will export them for you.

We keep training and certification records after an organization closes. A student's proof of certification has to outlive the organization that issued it, and other people rely on it.

Part D — General

23. Changes to These Terms

We may change these terms. When we do, we will publish the new version with a new version number and ask you to accept it the next time you sign in. If you do not accept it, you will not be able to keep using the platform, and you may close your account.

We record which version of these terms you accepted and when, so the exact terms in force at any moment can be reproduced.

A change to your platform fee is not a change to these terms and is governed by Section 14.

24. Availability

We work to keep the platform available, but we do not promise it will be uninterrupted or error-free. We may take it down for maintenance, and we may change how it works.

25. Disclaimers

The platform is provided as it is. To the extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not deliver training. We do not accredit anyone. We do not verify that a training organization holds the accreditation it claims, and a certification record on the platform is the issuing organization's statement, not ours.

26. Liability

Neither party is liable for indirect or consequential loss, or for lost profits, revenue, or data.

Our total liability to a training organization, for all claims in any twelve-month period, is limited to the total platform fees we retained from that organization in that period. Our total liability to a student or purchaser is limited to what they paid us for the class or item the claim is about.

Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

27. Indemnity

If you are a training organization, you will indemnify us against claims arising from the training you deliver, the certifications you issue, your instructors, and any surcharge you set.

28. Governing Law

Before starting proceedings, please raise the problem with us at support@codeblue.training. Most disputes are resolved this way.

29. General

If any provision of these terms is unenforceable, the rest continue to apply. Our not enforcing a provision is not a waiver of it. You may not assign these terms without our consent; we may assign them to a successor to our business. These terms, together with the Privacy Policy and the fee we notified to you on approval, are the entire agreement between us.

30. Contact

Code Blue Training.
support@codeblue.training

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